Frequently Asked Questions
Developed by Inquisor (Pty) Ltd
Version: 2.0
Effective Date: 1 May 2025
Last Reviewed: August 9, 2026
Applies To: SigniPOD website, mobile application (https://signipod.web.app/), and associated services
Governing Law: Protection of Personal Information Act 4 of 2013 (POPIA)
About SigniPOD
What is SigniPOD?
SigniPOD is a digital proof-of-delivery platform developed by Inquisor that replaces paper delivery notes with a secure, mobile-based system. Drivers capture recipient signatures, delivery location, and item details directly on a smartphone or tablet. A PDF proof-of-delivery record is automatically generated and can be shared with customers instantly.
Who is SigniPOD designed for?
SigniPOD is built for any business that delivers goods or services and requires a reliable record of delivery. This includes suppliers, farms, courier companies, distributors, wholesalers, and service providers across all sectors.
How does the delivery process work?
- The dispatcher or business user creates a delivery order within the SigniPOD platform.
- The delivery is assigned to a driver via the mobile application.
- On arrival, the driver captures the recipient’s electronic signature directly on the device.
- GPS coordinates and a timestamp are recorded automatically at the moment of completion.
- A signed PDF proof-of-delivery document is generated and can be emailed or shared with the customer immediately.
Is SigniPOD available on both Android and iOS?
Please contact us at admin@inquisor.co.za for the most current information on supported platforms and how to access the application.
Data, Privacy, and Security
What personal information does SigniPOD collect?
SigniPOD collects account information from registered business users (name, email, phone number), delivery data (recipient name, items, electronic signature), and GPS location at the moment of delivery completion. It also collects device and usage data to maintain application performance. Full details are set out in the Privacy Policy.
Does SigniPOD track drivers in real time or continuously?
No. SigniPOD does not track driver location continuously. GPS coordinates are recorded only once: at the precise moment a driver marks a delivery as completed within the app. There is no background location tracking between deliveries.
Why is GPS location captured?
GPS location provides independent verification that a delivery was completed at the correct address. This protects both the business and the recipient in the event of any dispute about whether a delivery took place.
Is my data safe?
We implement encryption, access controls, and regular security assessments to protect personal information. In the event of a data breach that poses a risk to data subjects, we will notify the Information Regulator and affected parties as required under POPIA. See Section 9 of the Privacy Policy for full details.
Do you sell personal information to third parties?
No. We do not sell, rent, or trade personal information under any circumstances. Data may only be shared with service providers who assist us in operating the platform, with the business client who initiated the delivery, or when required by law. See Section 7 of the Privacy Policy for full details.
How long do you keep delivery records?
Delivery records, including signatures and GPS data, are retained for a minimum of five years from the date of delivery to support potential contractual disputes. Account information is retained for the duration of the account and for three years following closure. Full retention periods are set out in Section 10 of the Privacy Policy.
Can I request deletion of my personal information?
Yes. As a data subject under POPIA, you have the right to request deletion of your personal information where it is no longer necessary for the original purpose. We will respond within 30 days. Note that certain records may be retained where we have a legal obligation to do so, in which case we will explain the reason in writing.
Does the SigniPOD website use cookies?
Yes. The SigniPOD website uses cookies. Essential cookies are required for the site to function and are always active. Analytics and advertising cookies are only activated if you give your consent when you first visit the site. You will be shown a cookie consent notice on your first visit where you can accept or decline non-essential cookies.
What does Google Analytics collect on this site?
We use Google Analytics to understand how visitors use the SigniPOD website. It collects data such as which pages you visit, how long you spend on the site, where your traffic came from, and your approximate location at a city or country level. This data is aggregated and anonymised and is not used to identify you as an individual. If you prefer not to be tracked, you can install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
Does SigniPOD use advertising cookies or remarketing?
Yes. We use Google Ads, which may place advertising cookies on your device to measure whether our ads led you to visit the site, and to show you relevant SigniPOD ads on other websites after your visit. You can opt out of personalised advertising by visiting myadcenter.google.com or adjusting your preferences at adssettings.google.com. You can also opt out through the Digital Advertising Alliance at youronlinechoices.com.
How do I manage or turn off cookies?
You can control cookies through your browser settings at any time. Most browsers allow you to block all cookies, accept only certain types, or delete existing cookies. You can also withdraw your cookie consent on this site by clearing your browser cookies and declining on your next visit. Note that blocking essential cookies may affect how the website functions. For guidance specific to your browser, visit www.allaboutcookies.org.
Do cookies apply to the SigniPOD mobile app?
No. The mobile application does not use browser cookies. It uses local device storage only to maintain your session and app preferences, and that data stays on your device.
Compliance and Legal
Is SigniPOD compliant with POPIA?
Yes. SigniPOD and Inquisor (Pty) Ltd operate in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Our processing of personal information is limited to what is necessary to deliver the service, and we have implemented appropriate technical and organisational safeguards.
Can businesses use SigniPOD delivery records as legal evidence?
SigniPOD-generated proof-of-delivery records, which include the recipient’s electronic signature, GPS coordinates, timestamp, and item description, are designed to provide a robust and auditable delivery record. However, the specific evidentiary value of any document in legal proceedings will depend on the facts of the case and applicable law. We recommend consulting your legal advisors for specific guidance.
How do I exercise my data subject rights or make a privacy complaint?
Contact our Information Officer at admin@inquisor.co.za with the subject line “POPIA / Privacy Enquiry”. We will acknowledge your request within five business days and provide a substantive response within 30 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the Information Regulator of South Africa at inforeg.org.za.
Support and Contact
How do I get support?
For technical support, billing enquiries, or any other questions, contact us at admin@inquisor.co.za. Please include your account details and a description of the issue to help us assist you as efficiently as possible.
How do I report a privacy concern or data breach?
If you believe your personal information has been compromised or that a data breach has occurred, please contact us immediately at admin@inquisor.co.za with the subject line “Security / Data Breach Report”. We take all such reports seriously and will investigate promptly.
This document is effective from 1 May 2025. Inquisor (Pty) Ltd reserves the right to update this Policy at any time.
Information Regulator (South Africa): www.inforeg.org.za | Contact: admin@inquisor.co.za